An AI chat that resolves and sells. One line of code.
Works on any website, not just Behio.
Paste one line of code and your site runs a chat that actually knows your business. The AI answers from the materials you give it, streams word by word and speaks 26 languages. When a human is needed, your team takes over with one click in the agent inbox. No plugins, no developer, no decision trees that take a week to build.
The AI answers only from your materials and streams the reply word by word. When it is stuck, it says so and hands the conversation to a human.
From snippet to the first answered question in one afternoon.
Behio Chat is not a month-long project. Four steps and the chat works while you do something else.
Paste the snippet
One line of code before the end of the page. WordPress, Shopify, Webflow or a custom site, same everywhere. No plugin, no install, no waiting for a developer.
Upload your know-how
Documents, links to pages, a product XML feed. The AI answers only from what you give it, so it talks about your shipping and your terms, not generic phrases.
The AI answers 24/7
Day, night and holidays. When a customer writes that they want a human, the AI hands the conversation to you with the full history. Nobody is left talking to a wall.
Everything in one admin
Every conversation in one place. You see what people ask, where the AI handles it alone and where you took over. Filling a knowledge gap takes a few clicks.
Everything a top chat must do.
No stripped-down Lite version. All of this is in Behio Chat today, sorted by who it serves. Almost everything is already in the Free plan, a few team features come with the Team and Business plans.
For customers
A widget that answers fast and looks like your site.
For your team
An agent inbox where two people never trip over one conversation.
Trust and compliance
AI Act and GDPR solved in the product, not homework for your lawyer.
From August 2, 2026 every AI chatbot in the EU must comply with a new law.
EU AI Act, Article 50: anyone chatting with an AI must know it. Fines go up to 15 million EUR. Behio Chat is ready today, AI disclosure, data retention and GDPR deletion are on from the first second.
Even smarter with a Behio eshop.
A chat that sees your stock, your orders and your revenue.
Behio Chat works anywhere. But on an eshop built on Behio it connects straight to the live catalog and orders, so it stops being just a chat and starts selling.
The AI recommends products
The customer describes what they need and the AI picks from the live catalog. It knows prices, variants and stock this minute, not from a week-old copy.
It checks order status
"Where is my parcel?" is the most common support question there is. On Behio the AI answers it alone, from the real order status, without waiting for you.
Chat revenue, down to the cent
Conversations can be linked to orders, helping you review purchases connected to chat using the selected attribution.
Not on Behio? XML feed
The full product integration is exclusive to eshops on Behio. On another platform you connect the catalog via an XML feed and the AI recommends from it too, just without live orders.
Your whole team on one flat price. AI by actual use.
Your plan includes a stated number of operators. From Solo, conversations are uncapped and you can hide Behio branding. Additional operators and AI have the terms shown below. Compare costs for your team size and actual workload.
For a smaller site, forever if you like. The whole chat, no card and no time limit.
For a small business where one or two people answer the chat.
For a team where chat is the main channel for support and sales.
For a larger support team across several websites, with a view of answer quality.
More operators, more websites or special contract terms. Drop us a line and we will send a quote.
Every plan, Free included: the mobile app with notifications and replies straight from the notification, canned replies with variables, business hours and an offline form, a widget in 26 languages, attachments and blocking a visitor.
Prices exclude VAT. A conversation is one visitor's continuous exchange, not a single message.
You pay for AI only when it does the work.
Chatting with your team is fully covered by the plan. AI replies are extra and come out of your organization's AI credits, the same wallet as the AI teammate Tom or the AI site editor. Every plan includes a small monthly allowance so you can see how the AI handles your questions.
Running your eshop on Behio? The chat is included.
The chat connects to your eshop and is covered by your eshop plan. AI replies draw on the credits your eshop plan gets every month, from 1 million on Mini to 8 million on Pro, and by agreement on Enterprise.
More people on the chat for the same money.
A team of four does not fit Smartsupp's Plus plan with three operators and has to move up to Expert. With us the Team plan covers four people for about a quarter of that price.
Smartsupp prices per smartsupp.com/cs/pricing on September 18, 2026, monthly price on yearly billing, excluding VAT.
What you ask most often.
Yes. Behio Chat is a standalone product you add to any website with one line of code: WordPress, Shopify, Webflow or a custom-built site. No plugins and no developer needed. The full product integration, meaning a live catalog and order status, is exclusive to eshops on Behio. Outside Behio you connect products via an XML feed.
In the admin you upload documents, paste links to pages or connect a product XML feed. The AI answers from these materials. The XML feed re-indexes itself every evening, so when you change prices or stock, the chat answers from the new version by the next day at the latest. Pages and documents re-index with one click.
It says so plainly and does not make things up. When a customer asks for a human, the AI hands the conversation over to you: you get a notification, you see the full history in the admin and reply in your own words. The customer is never left hanging on an answer that leads nowhere.
26 languages. It detects the language automatically from how the customer writes, so a Polish visitor gets a reply in Polish and a German one in German, even if your materials are in English. Nothing to configure.
Yes. The widget shows conversation history, so a visitor returns to the thread where they left off. And whether a resolved conversation can be reopened is up to you: allow it, disable it, or set a time window, say 7 days after resolution.
From August 2, 2026 every AI system that talks to people in the EU must clearly say it is an AI. Fines go up to 15 million EUR. Behio Chat handles it for you: the AI disclosure shows automatically in the visitor's language and switches to the operator's name once a human takes over. On top of that you set data retention of 30 to 365 days and delete a visitor's data with one click.
Manage conversation retention and history in the admin. Review the privacy notice and processing agreement for your service to understand processing scope, providers and AI terms.
The chat can run on your site today.
Create an account, paste the snippet and upload the first materials. The Free plan is free forever, no card. You turn a higher plan on only when you want to.