Get in touch.
We are happy to help.
Drop us a message through the form, or email us directly. We usually reply the same business day.
You write to people, not a call center
Behind every reply is a specific person from the Behio team who understands the platform. No scripted templates and no resold call center. Even on a trickier question from daily operations you get a straight answer, not a link to the help center.
Direct line to the team
Your message goes straight to the people who build and run Behio. You are answered by someone who can see into the platform and fix things, not just pass them on.
We reply the same day
We handle most questions within a few hours, and for trickier ones we get back to you no later than the same business day. Support runs 24/7, weekends and holidays included.
We understand e-commerce
We do not just deal with buttons. We advise on migration, on setting up payments and carriers and above all on how to get more orders out of your store, because e-commerce is what we do every day and enjoy.
No pressure to sign
We help even those who are still deciding. Ask us anything, we will go through the features, the plan and the price with you and leave the decision to you. No pushy calls and no sales scripts, just an honest answer.
What people ask us most
Before you write to us, you might find the answer right here.
How fast do you reply?
Support runs 24/7 and the first answer is instant: Tom knows your shop and resolves most things right away. Trickier questions are picked up by our team no later than the same business day, weekends and holidays included. You are never left without an answer.
Can you help with migration from another platform?
Yes. We move you from Shoptet, Upgates and other platforms for free, including your catalog, customers, orders and redirects from old URLs so you keep your search rankings. We also prepare a no-obligation preview of your store on Behio beforehand so you know what to expect.
Can I try Behio first?
You can. You get 14 days free with no credit card required, so you can explore the whole platform at your own pace and with no strings attached. If you decide not to continue, that is fine and you pay nothing.
Do you handle custom requests?
Yes. We add new features on a very short timeline and many of them come straight from merchant feedback. If something is missing, get in touch and we will usually sort it out fast.
Can I see Behio live?
Yes. We set up a short online session where we walk you through Behio live, based on what you sell. We show the admin, the storefront and the AI partner Tom in action, cover the features you care about and answer your questions. No obligation and no pressure to sign, the goal is for you to decide with a clear picture.
How does technical support work?
Support is included in every plan and runs non-stop. The first line is Tom: he knows the actual state of your shop, so he fixes settings and technical issues instantly, any time, even at midnight. From the Pro plan you also get priority human support, and for trickier issues we look straight into your store to fix the problem, not just describe it. We often handle migration and basic setup for you too.